SM ROBIN / THELEGALVOICE24.COM :
Land Secretary Md Mustafizur Rahman PAA saidLand Service Customer Care Center will be launched in the first month (January) of next new year (2023). The customer care center has been set up at ‘Bhumi Bhaban’ in Tejgaon of the capital.
Land Secretary Md Mustafizur Rahman PAA said this in the chief guest’s speech at a memorandum of understanding (MoU) signing ceremony held between the Ministry of Land and ICT Division’s agency Aspire to Innovate (a2i) in the conference room of the Ministry of Land at the Secretariat today. Land Ministry Joint Secretary Dr. Md Jahid Hossain Panir, PAA and a2i Project Director Dr. Dewan Muhammad Humayun Kabir signed the MoU on behalf of their respective organizations.
The secretary also said at this time, citizens can directly come to the customer care centre to receive legal advice and various types of land services such as e-Mutation, Land Development Tax, etc, along with receiving land services by calling 16122 or 333. Initially, this service will be provided by 9 customer care service providers.
As a result of today’s signing of the MoU, there will be an interconnection between National Call Centre 333 and Land Service Call Centre 16122. As a result of this interconnection, land service related calls received from 333 call centre will be referred to the 16122 helpline and the number of calls referred to the 16122 helpline will be consistently adjusted with the 333 helpline every day. The provision of data analysis between these two systems will make services more efficient.
Joint Secretaries of Ministry of Land Md. Nazrul Islam, Dr. Md. Mahmud Hasan, Md. Khalilur Rahman, a2i Joint Project Director Shahidul Islam along with various level officials of the Land Ministry and a2i and managing directors of vendors.
Helpline 16122 operates 24 hours to provide land related services. Any citizen of the country can call 16122 at any time and expatriates can call 09612316122 for land related services or complain on land related matter.
Call Centre 333 is working to implement the central information, service and complaint system of the government. Any citizen of the country can call 333 at any time and expatriates can call 09666789333 for information on government services, methods of receiving services, contact information of public representatives and government employees, remedies for social problems, etc.
